Order Info / FAQ

What payment methods do you accept?

Digi Web Studio accepts all major credit cards and PayPal. I do NOT accept PayPal echecks, personal checks or money orders.

How do I place an order?

Placing an order is very simple:

  1. Create a free account. Make sure you use your correct email so you'll receive order and download emails and be able to log back into your account.
  2. Add items to the shopping cart while you are logged in so when you decide to checkout all items you placed inside your shopping cart will remain in there.
  3. Go through checkout process. You'll be able to access your downloads right after payment has been made.

How do I use a discount coupon?

You can add the coupon code to the "Discount" box found on the actual Check Out screen (right hand side of your screen). You will be able to verify that it's working before you choose your method of payment.

What is your turn around time (TAT)?

All digital download files are ready right after your payment is cleared.

Please allow up to 24 hours after purchase for drive access. If you don't provide your GMAIL email in the comments of your order, this could take longer. Most of the time access is given within an hour or two.

How do I access my downloads?

There are 2 ways you'll receive your downloads:

  1. Right after payment, click on the "Download Files" button from the checkout screen and then click on the link to save the zip file to your computer.
  2. You'll also receive an email with a direct link to your downloads. If you don't see this email, then check your spam folder.

How do I save the zip files, find them on my computer and unzip them?

I recommend creating a folder on your computer named: Digi Web Studio. Then you can click on the downloads and save all the files in that folder so you can always find them. You will need to unzip each file BEFORE working with them in your own program. In most cases, you right click and choose "unzip / or extract here". The settings will depend on what operating system you use, and if you don't see the options, please do a Google search for your operating system. After you've unzipped the files, you'll be able to work with them in any program that is compatible with the file types.

As always, I recommend backing everything up. One option is Carbonite. This will back up everything on your computer automatically, depending on which package you sign up for. Otherwise, you can back up on thumb drives, CDs, DVDs or external harddrives.

What is your return policy?

All sales are final on packaging stickers and screen prints, but please contact me within 48 hours of receiving your order if there is a problem so I can make it right.

You will be responsible for paying for a replacement order and shipping if you entered the wrong address when you placed your order.

I do not accept returns on digital downloads with the exception of:

    • If you accidentally order the exact same file twice, please contact me within 48 hours and I will refund you for the double purchase. You'll need to send me both order numbers (made from the same account) so I can verify the double purchase.

      What is your privacy policy?

      All personal information that you provide during your account creation or order placement is strictly used for the purpose of placing an order or contacting you if there is a problem with your payment or your order. Your personal information is never shared with outside sources and is only transferred automatically to the payment provider (PayPal or Credit Card Companies). If you've signed up for my newsletter, you will also receive emails from me from the company "Send In Blue". I have a link on the bottom of every newsletter that you can click on to unsubscribe from any future mailings if you wish to opt out. If you have any questions or concerns, please contact me. :) You can view a more in depth Privacy Policy here.




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